My Colony doesn't appear to be working. Why?
First, check to make sure the product is within its seven month effective shelf life. The julian date will be stamped on the bottle in YY/DDD (day of year) format. Also ensure that water has been dechlorinated if necessary, and that no UV sterilizers, protein skimmers, or ozone generators were left on for the first four days of Colony application. Colony must also be kept at room temperature and cannot be exposed to freezing or extreme heat. This means one would not want to leave Colony in the car in freezing or hot temperatures.
Next, check to make sure your water parameters are in line with the optimum ranges directed on the bottle or in the Colony Field Guide. Nitrifying bacteria will react to changes in water alkalinity, pH, and temperature if the changes extend outside the optimum limits.
Medications also will significantly hamper Colony’s ability to take hold in the system. For a complete list of things that are unsafe to use with Colony, please refer to the Colony Field Guide.
If all instructions and water parameters have been followed, contact us and we will open a case for your aquarium to help you sort it out.
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